Single Page Checkout is now available in beta for merchants to optionally enable on their stores, many more updates and improvements to come.
Merchants can now update their 29 Next payments store contact information through the payments store detail view.
29 Next payments merchants and portal users can now subscribe to dispute notifications to stay on top of these and respond quickly to any customer complaints.
3DS Optimized payment flows have been improved to automatically downgrade known card BINs that don't support 3DS.
Improvements
Disputes Admin API has a new resolve action endpoint to simplify the flow and bring it inline with the dashboard actions.
Individual fulfillments can now be retrieved on the Admin API to retrieve the items and full detail of the fulfillment.
Fulfillment Orders can now be put On Hold after fulfillment has been canceled to improve customer service workflow processes and assist in tracking these orders that still need to be fulfilled.
Ticket timelines can now be filtered to show all activity, only events, or only comments to improve user experience while working on support tickets.
Payment settings now show a preview of subscriptions linked to active subscriptions with an upcoming expiration date
Bug Fixes
We've fixed an edge case issue with report csv download that disabled filters on reload.
2024/09/25
SupportSubscriptionsAdmin APIPayments
New Features
29 Next Payments accounts can now be shared with multiple users allowing merchants to give access to their teams and service providers to assist in dispute management workflows.
3DS setup and settings have been completely overhauled to make the setup more intuitive and flexible for merchants enable on specific card networks.
Support Tickets now feature a full event log to capture all activity related to the ticket to make support workflows easier to audit and see the fully history of the customer and support agent interaction.
Ticket comments with reference to another ticket, ie #1234, will now automatically link to the ticket for easier cross-referencing of related support tickets.
Subscriptions can now be canceled with a cancel reason on a new subscriptionCancelCreate endpoint.
Improvements
Klaviyo integration now supports multi-currency sales and converting sales metrics into the reporting currency configured with the Klaviyo account.
Historical support tickets are now linked to a customer profile if they were created before the customer had a customer profile.
Subscription Actions now support the ability for dashboard users to trigger the "Subscription Update Payment Method" email notification to the customer even if the subscription is active (and not failing payment).
We now notify store admin's if their store's email sending domain becomes unverified so they are aware of the issue and can take action.
Account Updater events now include more context regarding the update action whether it was an expiration date update or a full card update.
Improved query logic to improve both dashboard and API transactions list view performance.
We've now improved subscription upsell logic to support free initial price and still maintaining a gateway for the future billing cycles.
Bug Fixes
We've fixed an edge case that prevented Google Pay from being offered as an express payment method in the storefront checkout flow.
We've fixed a potential error when users input a long subscription cancel "other" reason that exceeds the expected length.
2024/09/11
SubscriptionsAdmin APIPayments
New Features
Merchants using 29 Next payments can now access related disputes and provide defense material through the payments portal.
29 Next Payments disputes are now automatically imported and matched to the original transaction in the store with automated handling of Alerts to stop shipments, add the customer to block lists, and refund payments when possible.
Subscription recoveries are now highlighted on the subscription anayltics dashboard with a chart showing recovery trends.
Theme templates now feature a suite of Math Filters allowing theme developers to perform math operations in their template logic.
Disputes now support custom metadata allowing merchants and dispute service providers to add custom data attributes to support deeper more custom workflows.
Improvements
API users can now use new test card tokens during their development flow in cases they do not yet have the iframe card tokenization form fully integrated yet.
Delivery tracking shipments can now be filtered by created date and delivery dates.
Analytics trends have been improved to be more consistent across all views showing trend metrics.
Bug Fixes
We've fixed an issue with Approval Rate showing Nan% in cases there are no approved payments.
We've fixed a UX issue when navigating between the subscription retention report and other reports.
We've fixed a rare edge case issue that caused order creation to fail due to attribution metadata not being available.
24/08/2024
ReportsGift CardsSubscriptionsPayments
New Features
29 Next Payments dashboard views now include access to view all payments and payment details for deeper breakdown of the payment and fees, expect deeper visibility and more features to come.
We're excited to announce a new Subscription Recoveries report with a breakdown of recoveries by source to assist merchants monitor subscription recovery channels and their impact on their MRR.
Gift card reporting is now much more robust with the introduction of the Gift Card Balances reporting giving a full historical view of gift card issuance, usage, and outstanding balance to help merchants keep a watchful eye on their gift card programs.
Improvements
Delivery tracking app logs now follow the connected store timezone to make the timestamps more cohesive with data in the store.
Meta app logs now follow the connected store timezone to make the timestamps more cohesive with data in the store.
Bug Fixes
We've improved Braintree descriptor company phone number field to prevent potential failures due to invalid descriptor phone numbers.
We've improved our delivery tracking to automatically filter out duplicate events from carriers for a more clear timeline of shipment tracking events.
Order Returns trend metric has been corrected to be inverse as lower returns are an improvement and vice versa.
We've fixed and improved our inventory tracking to more accurately handle order management actions that impact available product inventory.
We've improved Subscription Bulk Gateway Change action to warn users when a subscription could not be updated due to a currency issue on the new gateway.
We've improved the Store Name validation to prevent potential issues when sending email and using the store name as the sender name.
We've fixed the handling and storage of the transation initiating user across all alternative payment methods.
We've improved our theme asset CORS policy to prevent theme assets from failing to load.
We fixed an issue with the default storefont side cart item removing sometimes not fully completing before the cart reload.
2024/08/14
SubscriptionsAdmin APIDisputesPayments
New Features
We're excited to now offer 29 Next Payments accounts to EU based merchants in the following countries: Belgium, Croatia, Cyprus, Czechia, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, and Spain.
Improvements
Open disputes more than 6 months old are now automatically closed as they've become stale and most likely no longer actionable by the merchant.
A new theme settings type range has been added allowing theme developers to add slider UX for merchants configuring a setting.
OnTrac has now been added as first-class fulfillment carrier with full integration for tracking links and Paypal tracking uploads.
Subscription Cancel Reasons have now become standardized to reduce configuration complexity and open up new possibilities when canceling subscriptions on the Admin API.
We've improved our logic to prevent duplicate orders over the API in cases where processing has not finished for the initial first request.
Address title fields have been removed from the Campaigns API docs as they are not actually used when storing addresses.
Bug Fixes
Significant improvements have been made to identify and ignore duplicate fulfillment events from shipping carriers to improve the clarity of the fulfillment events.