• 2023/11/22

    Admin APIPaymentsDisputes

    New Features

    • Store settings have been completely overhauled with a new layout, navigation and restructuring to ease store setup and configuration.

    Improvements

    • Orders can now be filtered by Is Disputed on the orders list view and order reports to only see orders that have disputes associated to them.
    • Subscription events have been refactored following our new events structure for all future events.
    • The transaction response message is now available in transaction exports which can be useful for gateway performance and decline analysis.
    • Domains that have become unverified with our backend email provider will now update their verification status shown in dashboard email sending domains.

    Bug Fixes

    • Fixed an issue with store timezone and date range filters sometimes showing inconsistent results on the Admin API.
    • Fixed a display issue with the Paypal app installed success notification.
    • Fixed an edge case issue with Apple Pay and translations not being able to apply correctly.
    • Fixed an issue with storefront user registrations not receiving their registration email.
    • Improved the customer list view to show an emdash when the customer is missing a first/last name.
    • Fixed an issue with non-public products showing in the cross-sale products in the storefront.
    • Fixed an edge case issue where it was possible to create a 500 error with rapid cart creation submissions for the same user.

  • 2023/6/7

    ProductsOrdersFulfillmentDisputes

    New Features

    • Order management has received a major update, with new features allowing order editing, adding/removing items from an order, creating refunds for specific items, and a more robust backend for handling complex order management and fulfillment scenarios.
    • Disputes have been overhauled with a new timeline layout, which is now consistent with new UI views across the platform.
    • Orders that are "Rejected" by the fulfillment partner are now displayed with an alert counter on the Orders List View, to notify merchants they need to take action to repair and resend for fulfillment.
    • Variant Attributes are now sortable, to configure their ordering on the product details in the storefront.

    Improvements

    • PayPal transactions are now exportable for merchants who need to analyze their PayPal transactions on a deeper level.
    • Refunds on NMI gateways now attempt a void first when issuing a refund, to better handle reversing transactions that have not yet fully settled.
    • Customers reports now shows an emdash when filering by any of the order-based attributes that inherently mean that the user type is a customer and not a lead.

    Bug Fixes

    • Fixed an issue where subscription.created webhooks were not firing when a subscription was created through the add-line-items Admin API endpoint.
    • Fixed a few edge cases where the initiating user was not stored for PayPal and Apple Pay transactions.
    • Fixed an edge case where a validation error was not properly thrown when updating an order's shipping address on the Admin API.
    • Fixed an issue where multiple admin order notifications were sent incorrectly.

  • 2021/12/14

    ReportsDashboardFulfillmentDisputes

    New Features

    • Disputes now have automated actions to add customers to block lists and cancel subscriptions when a dispute is matched to a transaction.
    • We now have an Agent Performance Report that provides a summary of Orders created and Refunds given by Agents in the dashboard to help monitor agent activity.

    Improvements

    • Orders with an automated fulfillment integration and are Processing status can now be manually updated to Shipped status and add shipment tracking details.
    • Bankcard display has been improved to now to show the Gateway and BIN in a popover allowing these to be easily seen throughout the dashboard.
    • We've optimized the queries on the dashboard customer detail view for faster response times.

    Bug Fixes

    • An issue with line items with a manual fulfillment partner not updating the line item status has been corrected now.
    • Fixed an issue where removing an offer combination did not remove the combination on the related offer that was being removed and the current offer being saved.
    • Fixed an issue with Braintree where a failed transaction was not mapped to an internal transaction code.
    • Fixed an issue where order status was not updating when adding shipments to an order.

  • 2021/11/1

    SubscriptionsAdmin APIPaymentsTaxesDashboardDisputesSupport

    New Features

    • Introducing Single Sign On allowing store users to easily access multiple stores from a single user account.
    • Klarna integration now supports a One Click flow allowing the customer to add their details into the Klarna Checkout widget directly for their order.
    • Stores now have a new Branding settings section allowing store admins to upload their brand logo and icon.

    Improvements

    • Store Tax settings now support "Tax Inclusive Prices" per currency for markets that require tax to be included in presented prices.
    • Support tickets can now be updated in bulk to change their status, assignee, priority, type, or add tags.
    • Test Subscriptions are now created when using Test Cards allowing merchants to fully test subscription processes and pricing.
    • Orders can now be filtered by Fulfillment partner on the Orders list view.
    • The Admin Cart API now has date range filter parameters to support searching by specific date ranges.
    • Resolving an Alert (dispute) that was created by Midigator will automatically sync the resolution to Midigator's Prevention API.
    • Support Macros now support order based replacement variables to make it easier for support agents to quickly respond to customers with information about their order.
    • The Subscriptions list view now has tabs with counts to easily see subscriptions by status and keep an eye on subscriptions that are retrying and past due.
    • Orders now show a Support tab when tickets are associated to the order for easier navigation to the associated tickets.
    • The dashboard cart view "Cart Actions" have been updated to simplify the UX for dashboard users to assist a customer with the checkout process.

    Bug Fixes

    • Fixed an issue where failed transactions were filtered before the Avg Value was calculated preventing them from being included in Avg Value calculations.
    • Fixed an issue where following a link from a report to a list view with a date_group querystring causing the the export to fail.
    • Improved the logic to prevent duplicate Paypal shipping events from creating in the case of an issue uploading.
    • Fixed an issue preventing Test Orders with Klarna payment from being deleted.
    • Fixed an issue with the order total calculation with taxes applied in the dashboard cart summary.

  • 2021/10/04

    OffersAdmin APIPaymentsProductsNotificationsDisputesSupport

    New Features

    • Authorize.net integration is now generally available and can be added as a payment gateway in stores.
    • Disputes now have Resolutions which provide a clear workflow to "resolve" disputes and indicate the outcome and/or action taken.
    • Tickets can now be fully managed via the Admin API to enable more complex use cases and 3rd party support ticket integrations.

    Improvements

    • Updated Order Confirmation emails to link to a secure publicly viewable order detail view allowing customers to view their order status without needing to login to their account.
    • The Support "Inbox" views have been refactored and incorporated as tabs on the main Tickets list view making it easier to monitor tickets in different stages and more clear workflows.
    • Orders line items now clearly indicate if an item is on subscription and the related subscription details are available in a Subscription tab.
    • Product Variants now inherit their parent's product images and content by default making it easier to manage several product offer.
    • Overhauled the Coupon detail view to be more similar to Offer detail and also added pagination to the orders list table.

    Bug Fixes

    • Fixed an issue where export data sometimes did not have the store timezone applied.
    • We've now corrected an issue that caused orders without addresses to always attempt and fail to send to the fulfillment partner.
    • Fixed an issue with thank you page that caused a 500 error if it was randomly accessed without an order in the current session.
    • Corrected an issue with the dropdown list of users to create an API token for included all customers which caused a performance issue on stores with large customer datasets.
    • Fixed an issue preventing a user from updating a product slug.