• 2024/10/23

    CheckoutDisputesCampaigns

    New Features

    • Stores now have a default location to handle digital products, product inventory, and order management workflows that require assignment to a managed default managed location.
    • Campaigns API now supports external payment methods that are custom per store allowing merchants to use their custom payment methods through the campaigns API.

    Improvements

    • Disputes are now limited 1 alert and 1 chargeback per linked transaction to prevent multiple sources of disputes creating duplicate disputes that ultimately skew dispute metrics.
    • We've now improved single page checkout loading UX for a smoother end customer experience.
    • We've improved the mapping of NMI failed transaction response codes to improve failed transaction reporting.
    • We now ignore NOFs after chargebacks as there is nothing to do and the in logical terms the alert should not have been raised.
    • We've improved our logic when un-enrolling a cards from account updater due to validations on Spreedly's side when cards are expired.
    • Discover card payment method now shows correctly for all 29 Next paymetns accounts as we've improved our setup process for this payment method.
    • Contraction and Churn have been re-ordered to improve the clarity of the MRR analytics chart.

    Bugs

    • We've fixed an edge case issue that caused a 500 error instead of a validation error when attempting to create a duplciate product.
    • Subscription renewals failures events are now more clear when details to show what happened to inform the user how to fix.

  • 2024/10/09

    CheckoutAdmin APIPaymentsDisputes

    New Features

    • Single Page Checkout is now available in beta for merchants to optionally enable on their stores, many more updates and improvements to come.
    • Merchants can now update their 29 Next payments store contact information through the payments store detail view.
    • 29 Next payments merchants and portal users can now subscribe to dispute notifications to stay on top of these and respond quickly to any customer complaints.
    • 3DS Optimized payment flows have been improved to automatically downgrade known card BINs that don't support 3DS.

    Improvements

    • Disputes Admin API has a new resolve action endpoint to simplify the flow and bring it inline with the dashboard actions.
    • Individual fulfillments can now be retrieved on the Admin API to retrieve the items and full detail of the fulfillment.
    • Fulfillment Orders can now be put On Hold after fulfillment has been canceled to improve customer service workflow processes and assist in tracking these orders that still need to be fulfilled.
    • Ticket timelines can now be filtered to show all activity, only events, or only comments to improve user experience while working on support tickets.
    • Payment settings now show a preview of subscriptions linked to active subscriptions with an upcoming expiration date

    Bug Fixes

    • We've fixed an edge case issue with report csv download that disabled filters on reload.

  • 2024/08/14

    SubscriptionsAdmin APIPaymentsDisputes

    New Features

    • We're excited to now offer 29 Next Payments accounts to EU based merchants in the following countries: Belgium, Croatia, Cyprus, Czechia, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, and Spain.

    Improvements

    • Open disputes more than 6 months old are now automatically closed as they've become stale and most likely no longer actionable by the merchant.
    • A new theme settings type range has been added allowing theme developers to add slider UX for merchants configuring a setting.
    • OnTrac has now been added as first-class fulfillment carrier with full integration for tracking links and Paypal tracking uploads.
    • Subscription Cancel Reasons have now become standardized to reduce configuration complexity and open up new possibilities when canceling subscriptions on the Admin API.
    • We've improved our logic to prevent duplicate orders over the API in cases where processing has not finished for the initial first request.
    • Address title fields have been removed from the Campaigns API docs as they are not actually used when storing addresses.

    Bug Fixes

    • Significant improvements have been made to identify and ignore duplicate fulfillment events from shipping carriers to improve the clarity of the fulfillment events.

  • 2024/05/22

    SettingsOrdersDisputes

    New Features

    • Introducing a new suite of Dispute Reports to summarize disputes across gateways, card types, and card issuers, to increase visibility and monitoring for merchants.

    Improvements

    • 3PL Central App now features logs of API requests to assist merchants in troubleshooting order fulfillments when sent to their integrated fulfillment locations.
    • The timestamp has been removed from order confirmation notifications to reduce confusion when customers are not in the same timezone as the store.
    • We've improved Redirects settings to prevent users from accidentally creating issues with accessing the dashboard or Admin APIs due to redirect misconfigurations.

    Bug Fixes

    • We've fixed an issue with report filters not working properly with report pagination.
    • We've fixed an issue with theme template tag formatting potentially causing a 500 error when it shouldn't have.

  • 2024/04/10

    PaymentsReportsFulfillmentDisputesCampaigns

    New Features

    • Fulfillment Events now show directly in the dashboard on the fulfillment order as a timeline for ease of tracking
    • Transaction reports now include summary metrics indicating the number of transactions that were disputed to help merchants have improved visibility into dispute sources.

    Improvements

    • Improved clarity of Transaction Statuses by removing legacy statuses that are no longer used or applicable.
    • Campaigns App API now accepts specifying the Gateway Group or Gateway directly in the API request to override the campaigns settings for more complex campaign flows.
    • Oauth App create flow in the dashboard has been improved for clarity to no longer require associating with a dashboard user.
    • Improved the Product selector for campaigns to improve support for stores with large product catalogs.
    • Fulfillment locations and fulfillment apps are now prevented from removal if the locations have active fulfillments in progress to protect against situations that could leave orders stuck in fulfillment processing status indefinitely.
    • Improved order refund events to stamp the Oauth App if created over the Admin API.
    • Campaigns API docs now support testing the campaign calls through the interactive console for faster exploration and testing.

    Bug Fixes

    • Fixed an issue with support macros duplicating the response text when using.
    • Fixed an edge case issue where it was possible to create a 500 error due to attempting to add the same customer to a block list multiple times.
    • Fixed an edge case issue with changing the fulfillment location when the order also has digital products.

     

  • Topics
  • Admin API
  • Apps
  • Campaigns
  • Checkout
  • Customers
  • Dashboard
  • Disputes
  • Fulfillment
  • Gift Cards
  • Metadata
  • Notifications
  • Offers
  • Orders
  • Payments
  • Products
  • Reports
  • Settings
  • Storefront
  • Storefront API
  • Subscriptions
  • Support
  • Taxes
  • Themes
  • Webhooks