• 29/05/2025

    SubscriptionsProductsOrdersDashboard

    New Features

    • Reuse Saved Payment Methods in Dashboard Orders: The dashboard order creation flow now supports using a customer’s retained payment methods, enabling faster and more efficient support workflows when placing orders on behalf of existing customers.

    • Simplified Product Management: The concept of stand-alone products has been removed, streamlining the product setup process and making catalog management more intuitive.

     

    Improvements

    • Subscription Line Item Handling: Subscription line item behavior now mirrors that of cart and order line items for a more consistent and intuitive experience.

    • Single Page Checkout Enhancements: Several updates have been made to the single page checkout flow, improving the end-customer experience and aimed at boosting conversion rates.

    • Improved Checkout Settings UX: The checkout settings interface has been refined for easier customization of the checkout experience from the dashboard settings.

    • More Accurate Payment Response Codes: Payment response code 2003 has been renamed to Issuer Declined, and additional network response mappings have been updated for improved clarity and reporting.

    • Apple Pay Express Display Logic: Apple Pay buttons are now more intelligently handled on devices that do not support them, reducing display inconsistencies.

    • Shop Sync Currency Defaults: Shop Sync now automatically sets USD as the default currency if none is configured in the connected Shopify store, preventing product sync failures and improving first-time setup.

     

    Bug Fixes

    • Unexpected Redirect Fix: Fixed an edge case where logged-out dashboard users were incorrectly redirected to the storefront.

    • Gateway Routing Fix: Resolved an issue where bankcard transactions didn’t always follow expected gateway group routing configurations.

    • Order Attribution Field Fix: The order attribution funnel field is now correctly configured as a text input.

  • 2025/04/02

    CheckoutAdmin APIOrdersMetadata

    New Features

    Dashboard Support for Line Item Metadata: Line item metadata can now be viewed and edited directly in the dashboard for Carts, Orders, and Subscriptions.

    Revamped Order Refunds API: A new two-step Order Refunds API flow is now available, allowing you to preview and calculate refunds before creation. This flow supports line-item level refunds and aligns with the dashboard’s refund experience.

    Split Fulfillment Orders Filter: Orders list can now be filtered by “Has Split Fulfillment,” making it easier for merchants to identify orders with multiple fulfillment records.

     

    Improvements

    Digital Product Fulfillment Enhancements: Digital products now follow an improved order management and auto-fulfillment flow. This allows upsells to be added during order creation, even when the order begins with digital products only.

    Updated Apple Pay SDK: We’ve updated to the latest Apple Pay SDK, which now includes support for Apple Pay on non-Apple devices and browsers.

    Campaigns App Pinning: Users can now pin campaigns to keep important or frequently accessed campaigns at the top of the Campaigns App list view.

    Improved Event Tracking Setup: Event tracking setup now links directly to developer documentation for easier access to event guides and usage examples.

    Overhauled Gorgias App: The Gorgias integration has been rebuilt with significantly improved multi-store support, allowing smoother loading of the 29 Next widget inside Gorgias.

    Upgraded Klaviyo App Integration: The Klaviyo App now uses the latest Storefront Event Tracking framework for more accurate and flexible customer activity tracking.

    Improved Shipping Discount Calculation: Shipping discount logic has been improved for Google Pay and Apple Pay within our 3-step checkout flow.

     

    Bug Fixes

    3DS Test Card Fix: Resolved an issue where the 3DS test card was not functioning as expected.

    Fulfillment Location Move API Fix: Fixed a bug where a successful fulfillment location move could incorrectly return a 500 error.

    Refund Error Handling Fix: Attempting to refund an uncaptured transaction now correctly returns a validation error instead of a 500 error.

    Product Variant Attribute Fixes: Addressed several edge cases related to editing and saving product variant attributes.

    Apple Pay Order Creation Fix: Fixed an issue where Apple Pay orders could occasionally fail to create.

    Returns Reporting Correction: Corrected report values related to returns that were sometimes calculated incorrectly.

    Checkout Customization Flow Fix: Fixed a 500 error that could occur when viewing the storefront via Checkout Customization.

    Improved Shopify Sync Error Handling: Enhanced handling for intermittent errors received from Shopify during order syncing.

  • 2024/11/06

    Admin APIPaymentsProductsOrdersSupport

    New Features

    • Order refunds now automatically allocate a line item refund to the corresponding original payment transaction to improve UX and merchant reconciliation.
    • Themes now feature a Image Picker setting to select from all of the existing uploaded assets to improve the theme customization experience.
    • Products are now automatically synced to Klaviyo for an easy and seamless setup flow when installing the app.
    • Meta Pixel conversion events now send the store primary domain as the event source by default.  Meta Pixel app now also supports passing a custom domain via order attribution metadata.
    • Coupons can now be shared with a link to automatically apply a discount in the checkout of the shopper's session.

    Improvements

    • We've made several improvements to the chargeback defense document submission flow for improved UX.
    • Fulfillment Orders sent to Shipstation now are properly localized to the Shipstation system time zone (PST) and also use the date of the Fulfillment Order to improve workflows.
    • We now automatically set the State field value when available based on the ZIP / postcode to improve data consistency across selling channels.
    • We now validate email sending domains, to improve store setup and monitoring workflows.
    • We now detect and map UniUni as a fulfillment carrier, and have enabled this carrier for delivery tracking integrations.
    • Product Admin API variant create flows have been improved for a more straightforward API consumer perspective.
    • Product Variants now support metadata for more robust integrations with external platforms that require mapping product data.
    • The new customer registration email has now been removed as its core functionality is redundant and no longer necessary with email OTP login flow for customer accounts.

    Bugs Fixed

    • We corrected issues with decline code mapping for 3DS2 transactions.
    • We fixed support ticket timeline events that showed an incorrect event for sending notifications to the dashboard user.
  • 2024/07/03

    ThemesReportsOrdersDashboardAppsGift Cards

    New Features

    • Introducing a new Orders Summary widget providing a quick view of recent order activity to help monitor order KPIs.
    • Campaigns Upsell Create API now supports passing additional payment detail to specify a gateway or gateway group for more complex campaign flows.
    • Transaction reports now include a new Approval Rate metric to assist merchants in monitoring the rate payment attempts are approved as an indicator of gateway health.
    • Theme and App Settings now feature new html, css, and javascript settings types for code snippets users may want to include in their theme.
    • Meta Pixel app now features a logs of server side events to assist in monitoring and troubleshooting any issues.
    • Order Exports now feature COGS values for both order total COGS and order line items for viewing and working with COGS data externally.
    • Disputes now feature the ability to set a happened_at date allowing external service providers to more accurately set the dispute date in the past when the dispute actually happened.
    • Gift Cards can now be sold through "Gift Card Products" on the storefront and APIs enabling merchants to sell gift cards to customers as part of promotional offers.

    Improvements

    • Order Address update actions now create events with improved details for more consistency with order events and actions.
    • We've improved the UX of order line items that are related to subscriptions and order editing actions so this detail is not missed in order management workflows.
    • Meta Pixel app now fires events on the storefront for PageView, AddToCart, ViewContent, and InitiateCheckout.
    • We've updated Stripe 3DS flow to favor the frictionless when possible to reduce friction in the payment flow.
    • We've now removed the coupon from from the storefront sidecart platform wide to focus the cart on getting customers to the checkout flow where coupon and gift card application is available.
    • We've now added Return Tracking information to Returns Exports which was previously not included.

    Bug Fixes

    • We've fixed an edge case issue with the storefront checkout flow that caused attribution metadata to be unnecessarily cleared.
    • We've fixed an edge case where it was possible to create a 500 error when passing an unparseable string to the phone number field on user API.
  • 2024/05/22

    SettingsOrdersDisputes

    New Features

    • Introducing a new suite of Dispute Reports to summarize disputes across gateways, card types, and card issuers, to increase visibility and monitoring for merchants.

    Improvements

    • 3PL Central App now features logs of API requests to assist merchants in troubleshooting order fulfillments when sent to their integrated fulfillment locations.
    • The timestamp has been removed from order confirmation notifications to reduce confusion when customers are not in the same timezone as the store.
    • We've improved Redirects settings to prevent users from accidentally creating issues with accessing the dashboard or Admin APIs due to redirect misconfigurations.

    Bug Fixes

    • We've fixed an issue with report filters not working properly with report pagination.
    • We've fixed an issue with theme template tag formatting potentially causing a 500 error when it shouldn't have.
  • Topics
  • Admin API
  • Apps
  • Campaigns
  • Checkout
  • Customers
  • Dashboard
  • Disputes
  • Fulfillment
  • Gift Cards
  • Metadata
  • Notifications
  • Offers
  • Orders
  • Payments
  • Products
  • Reports
  • Settings
  • Storefront
  • Storefront API
  • Subscriptions
  • Support
  • Taxes
  • Themes
  • Webhooks