• Topics
  • Admin API
  • Apps
  • Campaigns
  • Checkout
  • Customers
  • Dashboard
  • Disputes
  • Fulfillment
  • Gift Cards
  • Metadata
  • Notifications
  • Offers
  • Orders
  • Payments
  • Products
  • Reports
  • Settings
  • Storefront
  • Storefront API
  • Subscriptions
  • Support
  • Taxes
  • Themes
  • Webhooks

  • 2025/01/08

    OffersCheckoutPaymentsProducts

    New Features

    • Storefront event tracking now has new events for deeper tracking in the checkout flow; checkout_contact_info_submitted, checkout_shipping_method_submitted, and checkout_shipping_address_submitted, see event tracking docs.
    • Storefront Single Page checkout can now be customized through the dashboard Checkout settings to apply deeper branding styles.
    • Coupon share links now feature a dropdown selector to choose the redirect destination when the coupon is applied.
    • Shopify customer updates are now synced automatically to the 29 Next customer user account when using Shop Sync.

    Improvements

    • Inventory Low Stock alerts has now been consolidated into the inventory view to improve inventory management user experience.
    • Partial fulfillment logic has been improved to not create a new fulfillment order for the remaining products to simplify fulfillment integration logic.
    • We've improved our payment flow handling when payment processors are unavailable.
    • We've improved the SKU filter logic to be exact match to prevent cases where of matching multiple SKUs.

    Bug Fixes

    • We've fixed an issue with 3DS frictionless flow that intermitently failed depending on the user/browser behavior.
    • We've fixed an issue with custom shipping prices not being applied with Stripe APM payment flow.
    • We've fixed an issue with Partial Fulfillment Requests not sending the correct fulfillment order line items.
    • product.updated webhooks were not triggered when removing product categories.
    • We've fixed an issue with product out of stock messages not being shown in the side cart when adding product fails.

  • 2024/12/18

    Admin APIPaymentsProductsFulfillment

    New Features

    • Introducing Shop Sync, a new app to sync your products from Shopify to 29 Next, and to sync orders placed in 29 Next to Shopify for fulfillment.  
    • Inventory management is now easier with the ability to update inventories for all SKUs directly on the inventory list view within a single interface.

    Improvements

    • We've improved 3DS2 Optimized and our automated retry logic to reduce the number of false failed authentications on transactions reports, and we now retry additional decline reasons to improve payment acceptance rates in some cases.
    • We've now removed the PayPal Digital Products feature which was previously required when selling digital products with PayPal, reducing the complexity of configuring PayPal.
    • Products can now be set to a price of 0.00, essentially making them free products, which is desired in some merchant use-case scenarios.
    • The Top Selling Products widget on the Analytics dashboard now follows the Orders by Product report structure summarizing product sales by their parent instead of showing individual variants.
    • We've improved Offers discount rounding logic to be more predicatable following "round up half" logic.
    • The subscriptions summary table on the customer details view has been improved for more clear and consistent UX.
    • We've improved the public display of tax rates to customers in order confirmation pages, emails, and APIs.
    • Campaigns App logs are now localized to the store timezone.

    Bug Fixes

    • We've now fixed an issue where product reviews were improperly moved when converting a product from a stand-alone to variant product.
    • We've fixed an issue with sorting disputes by date range in 29 Next Payments UI views.
    • We've fixed an edge case where it was possible to create a 500 error on the products Admin API when not passing a Location ID.
    • We've fixed logic related to passing a customer's email address incorrectly on the customers Admin API.
    • We've fixed an issue that prevented users from removing a package's image in Campaigns App.

  • 2024/11/06

    Admin APIPaymentsProductsOrdersSupport

    New Features

    • Order refunds now automatically allocate a line item refund to the corresponding original payment transaction to improve UX and merchant reconciliation.
    • Themes now feature a Image Picker setting to select from all of the existing uploaded assets to improve the theme customization experience.
    • Products are now automatically synced to Klaviyo for an easy and seamless setup flow when installing the app.
    • Meta Pixel conversion events now send the store primary domain as the event source by default.  Meta Pixel app now also supports passing a custom domain via order attribution metadata.
    • Coupons can now be shared with a link to automatically apply a discount in the checkout of the shopper's session.

    Improvements

    • We've made several improvements to the chargeback defense document submission flow for improved UX.
    • Fulfillment Orders sent to Shipstation now are properly localized to the Shipstation system time zone (PST) and also use the date of the Fulfillment Order to improve workflows.
    • We now automatically set the State field value when available based on the ZIP / postcode to improve data consistency across selling channels.
    • We now validate email sending domains, to improve store setup and monitoring workflows.
    • We now detect and map UniUni as a fulfillment carrier, and have enabled this carrier for delivery tracking integrations.
    • Product Admin API variant create flows have been improved for a more straightforward API consumer perspective.
    • Product Variants now support metadata for more robust integrations with external platforms that require mapping product data.
    • The new customer registration email has now been removed as its core functionality is redundant and no longer necessary with email OTP login flow for customer accounts.

    Bugs Fixed

    • We corrected issues with decline code mapping for 3DS2 transactions.
    • We fixed support ticket timeline events that showed an incorrect event for sending notifications to the dashboard user.

  • 2024/10/09

    CheckoutAdmin APIPaymentsDisputes

    New Features

    • Single Page Checkout is now available in beta for merchants to optionally enable on their stores, many more updates and improvements to come.
    • Merchants can now update their 29 Next payments store contact information through the payments store detail view.
    • 29 Next payments merchants and portal users can now subscribe to dispute notifications to stay on top of these and respond quickly to any customer complaints.
    • 3DS Optimized payment flows have been improved to automatically downgrade known card BINs that don't support 3DS.

    Improvements

    • Disputes Admin API has a new resolve action endpoint to simplify the flow and bring it inline with the dashboard actions.
    • Individual fulfillments can now be retrieved on the Admin API to retrieve the items and full detail of the fulfillment.
    • Fulfillment Orders can now be put On Hold after fulfillment has been canceled to improve customer service workflow processes and assist in tracking these orders that still need to be fulfilled.
    • Ticket timelines can now be filtered to show all activity, only events, or only comments to improve user experience while working on support tickets.
    • Payment settings now show a preview of subscriptions linked to active subscriptions with an upcoming expiration date

    Bug Fixes

    • We've fixed an edge case issue with report csv download that disabled filters on reload.

  • 2024/09/25

    SubscriptionsAdmin APIPaymentsSupport

    New Features

    • 29 Next Payments accounts can now be shared with multiple users allowing merchants to give access to their teams and service providers to assist in dispute management workflows.
    • 3DS setup and settings have been completely overhauled to make the setup more intuitive and flexible for merchants enable on specific card networks.
    • Support Tickets now feature a full event log to capture all activity related to the ticket to make support workflows easier to audit and see the fully history of the customer and support agent interaction.
    • Ticket comments with reference to another ticket, ie #1234, will now automatically link to the ticket for easier cross-referencing of related support tickets.
    • Subscriptions can now be canceled with a cancel reason on a new subscriptionCancelCreate endpoint.

    Improvements

    • Klaviyo integration now supports multi-currency sales and converting sales metrics into the reporting currency configured with the Klaviyo account.
    • Historical support tickets are now linked to a customer profile if they were created before the customer had a customer profile.
    • Subscription Actions now support the ability for dashboard users to trigger the "Subscription Update Payment Method" email notification to the customer even if the subscription is active (and not failing payment).
    • We now notify store admin's if their store's email sending domain becomes unverified so they are aware of the issue and can take action.
    • Account Updater events now include more context regarding the update action whether it was an expiration date update or a full card update.
    • Improved query logic to improve both dashboard and API transactions list view performance.
    • We've now improved subscription upsell logic to support free initial price and still maintaining a gateway for the future billing cycles.

    Bug Fixes

    • We've fixed an edge case that prevented Google Pay from being offered as an express payment method in the storefront checkout flow.
    • We've fixed a potential error when users input a long subscription cancel "other" reason that exceeds the expected length.