Introducing Tags for Support Tickets which opens up new ways for agents to identify and classify support tickets for workflow and reporting objectives.
Introducing Macros for Support Tickets with comment related actions so that agents can apply template responses to support tickets for more efficient and standardized workflows.
Dashboard users can now easily create a Support Ticket from the Order Actions which will automatically set the ticket requester, order, and related products on the new ticket form.
Improvements
The Transactions CSV export now includes the original Order Date as a column which provides context for the time difference between the original order and the transaction.
The BizzyBee (eFulfillment Europe) integration now utilizes their new Batch API when polling for order updates.
The Midigator Extension has been updated with several improvements to support multiple transactions per order and a new setting to allow store owners to choose which Order Source Attribution field they send to Midigator as the "Marketing Source" for the transactions.
Bug Fixes
Fixed an issue where date filters for Orders List and Orders Reports were not timezone aware.
Fixed an issue that caused the wrong currency to show on some disputes imported from Midigator
2021/5/17
PaymentsReportsSettingsSupport
New Features
Introducing a new Orders by Partner SKU report which breaks down orders by fulfillment SKU to provide metrics for inventory sales and fulfillment forecasting.
Support Ticket Types can now be managed from the dashboard under Settings > Support > Ticket Types.
Improvements
Support Tickets can now be more easily created from the Customer Detail view under "Actions" as well as the top of the Support Tickets table to make the ticket creation process much easier for dashboard users.
Orders List view and Orders Reports Partner SKU filter now uses a dropdown field, making it more intuitive and easier to use.
Settings UX has been revamped with a new Settings "Index" view with category cards, making settings easier to navigate and discover.
Paypal and Klarna payment methods can now be toggled on and off as available payment methods in the checkout flow and API.
The Everflow S2S Postback can now be delayed up to 10 minutes allowing merchants to include upsells in the postback order data for more complete reporting in Everflow.
Product Classes (or Types) naming conventions have been clarified to reference Product Classes and also move "Options" to be inside the Product Classes section for clarity.
Bugs Fixed
Corrected some inconsistencies between the dashboard and orders report queries and fixed an issue with upsell report values not being calculated correctly.
Fixed an issue of not validating an incorrect phone number in the shipping address form correctly which caused a 500 error instead of a form validation error.
Introducing a new Orders by Product report which breaks down orders revenue by product to help in reviewing product sales, revenue, and inventory forecasting.
Admin Order API now returns the tokenized payment method in the payment transaction response details, allowing the token to be reused in a reattempt.
Improvements
Order Notes are now visible in the Customer Notes section, providing a consolidated view of all notes related to the customer and their orders.
We've now implemented Void transactions for Braintree to support voiding a transaction prior to the payment being settled.
Support tickets search filters now have more fields to make it easier to find tickets.
Incoming support emails are now handled with a new storage backend to support larger file attachments being attached to the tickets.
All date filter input fields now have a date picker making them more straight forward and easier to use.
ShipStation extension now uses batch order polling to significantly improve the efficiency of retrieving order updates on regular intervals.
Added validation to require first and last name on shipping addresses. It was previously possible to not pass these values, but they are required by most fulfillment providers.
Bugs Fixed
Fixed an issue with Product SKU filters on Orders list and reports not applying properly.
Fixed an issue with support ticket email HTML content stored in the database being rendered improperly in the Dashboard.
Corrected an issue with missing CSRF token in storefront templates causing a 403 error.
Corrected CSV Export data issues on null fields that were incorrectly populated.
Fixed an issue wherein the wrong currency was shown when a cart was empty.
Investigated and fixed an issue that caused Orders and Transaction reports to show discrepancies in totals.